Terms and Condition

OVERVIEW

This website is operated by ROAST Coffee. Throughout the site, the terms “we”, “us” and “our” refer to ROAST Coffee. ROAST Coffee offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

In order to utilize certain services offered by the Website, you may need to create a subscription or account. You agree to (1) create only one account/subscription; (2) provide accurate, truthful, current and complete information when creating your account/subscription; (3) maintain and promptly update your account/subscription information; (4) maintain the security of your account/subscription by not sharing your password with others and restricting access to your account and your computer; (5) promptly notify us if you discover or otherwise suspect any security breaches relating to the Website or your account/subscription; and (6) take responsibility for all activities that occur under your account/subscription and accept all risks of unauthorized access.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

In connection with the sales of goods, our site collects and remits sales tax as required by Danish law

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

SECTION 6

RETURN POLICY

All sales made through the Website are subject to our return policy. Your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 14 days of the shipment date and issue a full refund.

SECTION 7

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy (see above).

SECTION 8

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 11

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ROAST Coffee, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14

INDEMNIFICATION

You agree to indemnify, defend and hold harmless ROAST Coffee and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16

TERMINATION

You or we may suspend or terminate your subscription or account or your use of this Website at any time, for any reason or for no reason. To the extent you have orders pending when you terminate your account or use of the Website, you remain personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.

SECTION 17

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark.

SECTION 19

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@roast.com.

Terms & Conditions last modified Jan 19, 2016.

Frequently Asked Questions

  • How much does it cost?

    This subscription price depends on coffee plan, quantity, frequency, tax, and shipping costs.

    Prices start at approx. 13 EUR per shipment for some of the best freshly roasted coffee in the world – including all costs – delivered to your doorstep.

    You can see the exact price when setting up a subscription.

  • What will I get in each delivery?

    In every delivery you will find some of the world’s best fresh-roasted coffee. To keep the shipping costs low and be as environmentally friendly as possible we don’t include anything else in the package. All information on your subscription and coffee can be found here on the website.

    When setting up the subscription, you choose how much coffee you want and how often. You can further customize the subscription to your taste specifying the roasting profile, etc.

  • Do you ship internationally?

    Absolutely, we ship to the whole world.

  • What are the shipping costs?

    The shipping costs depend on the quantity and country. You can see the exact shipping costs when setting up the subscription.

  • Will I need to pay import duty, VAT, or other taxes?

    No, normally you won’t have to pay any extra import duty, etc. We pay all taxes in Denmark, and normally there won’t be an extra tax in your country.

    But please note that we cannot provide a 100% guarantee that you won’t be taxed in your country. If you experience any problems, please let us know, and we will try to help you the best we can and share your problems with other customers.

    Use the Import Duty & Taxes Calculator below to see if you risk any extra costs on your end.

    http://www.dutycalculator.com/new-import-duty-and-tax-calculation/?dtc_country_from=58

  • How often will I get fresh coffee?

    It is completely up to you. You can customize the subscription to receive fresh-roasted coffee every fourth, third, second, or every week.

    You can change the frequency at any time or put the subscription on hold if you go on holiday, etc.

  • How fast will I receive my coffee?

    We always ship the coffee express within one week after roasting. Depending on your home country, you will normally receive the coffee within 1 to 7 days at its peak.

    Please find the estimated shipping time below:

    Europe: 2–3 days + average customs clearance time: 0 days
    USA: 2–3 days + average customs clearance time: 0–3 days
    Rest of the world: 3–5 days + average customs clearance time: 0–7 days

    In most cases, the packages are not delayed by customs clearance. But we can’t guarantee that this won’t occasionally happen. If you experience long delays due to this, please let us know, and we will try to help you the best we can and share your problems with other customers.

  • How do I cancel my subscription?

    You can cancel your subscription at any time by logging into Your Account and choosing “Cancel Subscription.”

    You can also choose to pause your subscription for a specified time if you go on holiday, etc. This is also done in Your Account.

    You can always contact us if you experience any problems, and we will be happy to assist.

  • Will I get a new kind of coffee in every delivery?

    Yes and no.

    In every delivery we send you some of the world’s best fresh-roasted coffee based on the preferences set up in your subscription, what coffee is in season, and what we have freshly roasted.

    Therefore, you will get different coffee from delivery to delivery. But you will often get the same coffee in a later delivery. For a normal subscription, we change between 5–10 different coffees over a year.

  • Can I get the same coffee in every delivery?

    No, sorry.

    In every delivery we send you some of the world’s best fresh-roasted coffee based on the preferences set up in your subscription, what coffee is in season, and what we have freshly roasted.

    Therefore, you will receive different coffee from delivery to delivery. But you will often get the same coffee in a later delivery. For a normal subscription, we change between 5–10 different coffees over a year.

  • Will the box fit through the letterbox?

    Yes, in most cases it will. We ship the coffee in envelopes that will fit through standard-sized letterboxes. Please see the sizes below (W x L x H):

    8oz : 6x8x1.5 inches (15x20x3.5cm)
    1lb : 8x10x1.5 inches (15x20x3.5cm)
    2lb : 10x12x1.8 inches (15x20x3.5cm)
    3lb : 12x14x2 inches (15x20x3.5cm)
    4lb : 14x16x2.2 inches (15x20x3.5cm)

    Please let us know if you experience any problems, and we will see what we can do to help.

  • Can I order some extra coffee for my next delivery?

    Absolutely. You can adjust your subscription in Your Account at any time. Just turn up the volume for the next delivery and turn it down again if you want smaller deliveries.

    You can also place a single order for a specific coffee in our shop, and we will send it to you separately. You will find the different coffees under Our Coffees.

  • I really liked the coffee I received – can I have the same coffee again?

    Maybe.

    In every delivery we send you some of the world’s best fresh-roasted coffee based on the preferences set up in your subscription, what coffee is in season, and what we have freshly roasted.

    Therefore, you will receive different coffee from delivery to delivery. But you will often get the same coffee in a later delivery. For a normal subscription, we change between 5–10 different coffees over a year.

    But please send us an email, and we will see what we can do.

  • How long does the coffee last?

    Estimate approx. 8 grams for a small cup of coffee. For a daily coffee drinker, we recommend 1 lb per month.

  • I haven’t used all my coffee from the last delivery, what should I do?

    You can adjust your subscription in Your Account at any time. You can pause the subscription, or turn down the volume for the next delivery (and turn it up again when you want larger deliveries).

    Or you can gift the extra bag of coffee and make a fellow coffee lover happy.

  • Where does the coffee come from?

    We source the absolute finest coffee beans from the best and most dedicated farmers across the world.

    Each coffee has its own characteristic, unique taste, and story to tell, and we are proud to share some of the world’s most amazing coffees with you.

    You can see our current offers under Our Coffees.

  • How do you select the coffee?

    We select and send you only the best of the best coffee from the most dedicated farmers across the world.

    Our top beans are purchased through the Cup of Excellence program, which is the premier coffee competition and auction worldwide, known as the “Oscars” of the coffee world.

  • Do you have Fairtrade coffees?

    The “50-50” label is ROAST’s signature branded coffee that guarantees the farmers 50% of the retail price.

    The “50-50” label raises the bar for sustainability, guaranteeing the farmers 50% of the retail price (after tax). That is 10 times the fair trade market price. We believe in treating our partners fairly and ethically to produce a better product for everyone.

    Find your 50-50 coffees here at ROAST.com or read more about the 50-50 program at www.50-50.org.

  • Do you have any organic coffees?

    We love organics and often have certified organic coffee.

    But it is also important to stress that it is a complex world and organic coffee and certified organic coffee are not always the same.

    Many small, family-owned coffee farms are organic by necessity. They can’t afford chemical pesticides and fertilizers anyway. But they also cannot afford to pay for inspections to achieve certification, and, therefore, they can’t earn the higher price for their beans.

    Thus, we support and hope to encourage farmers to do more eco-friendly farming, including getting certified over time.

  • Do you have any decaf coffees?

    Sorry, we don’t have decaf coffees at the moment. But we might offer them in the future.

  • What brew method is best?

    It depends solely on your preferences.

    All our coffees can be brewed with any brewing method. In fact, you might enjoy experimenting by drinking and experiencing the differences in the same coffee with different brewing methods – from espresso to pour over.

  • I don’t have a grinder; can you send me ground coffee?

    The best taste and aroma come from grinding whole coffee beans just before making your coffee. But if you don’t have a grinder, we are happy to do it for you.

    When setting up the subscription, you can select to receive ground coffee as well as choose your favorite brewing method, and we will make sure to grind it the right way for you.

  • How should I store the coffee?

    You will want to protect your coffee against air movement, limit the temperature fluctuations, and avoid exposure to light.

    The bags in which you receive the coffee protect it from light and have a one-way valve that allows fresh coffee to off-gas its initial CO2 without letting air in. Therefore, keep the coffee in the bag until just before use.

    Don’t store the coffee in the fridge. A little coolness is a good thing, but the fridge humidity is not. Normal room temperature is cool enough.

    Only consider freezing your coffee if you plan on saving it for many months.

  • I haven’t received my coffee

    Please contact us if you haven’t received your coffee within the estimated shipping and customs clearance time (see above), and we will compensate you for the coffee.

  • I didn’t like the coffee I received

    Please contact us and we will compensate you for the coffee and help you change your subscription to your taste preference or cancel your subscription without any costs.