Privacy Policy

SECTION 1

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@roast.com or mailing us at: ROAST Coffee, Thorshavnsgade 20, 2300 Copenhagen S, Denmark

SECTION 3

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better. We use cookies to see which parts of our website people use and like and to count visits to our website.

SECTION 6

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@roast.com or by mail at ROAST Coffee, Thorshavnsgade 20, 2300 Copenhagen S, Denmark.

Frequently Asked Questions

  • How much does it cost?

    This subscription price depends on coffee plan, quantity, frequency, tax, and shipping costs.

    Prices start at approx. 13 EUR per shipment for some of the best freshly roasted coffee in the world – including all costs – delivered to your doorstep.

    You can see the exact price when setting up a subscription.

  • What will I get in each delivery?

    In every delivery you will find some of the world’s best fresh-roasted coffee. To keep the shipping costs low and be as environmentally friendly as possible we don’t include anything else in the package. All information on your subscription and coffee can be found here on the website.

    When setting up the subscription, you choose how much coffee you want and how often. You can further customize the subscription to your taste specifying the roasting profile, etc.

  • Do you ship internationally?

    Absolutely, we ship to the whole world.

  • What are the shipping costs?

    The shipping costs depend on the quantity and country. You can see the exact shipping costs when setting up the subscription.

  • Will I need to pay import duty, VAT, or other taxes?

    No, normally you won’t have to pay any extra import duty, etc. We pay all taxes in Denmark, and normally there won’t be an extra tax in your country.

    But please note that we cannot provide a 100% guarantee that you won’t be taxed in your country. If you experience any problems, please let us know, and we will try to help you the best we can and share your problems with other customers.

    Use the Import Duty & Taxes Calculator below to see if you risk any extra costs on your end.

    http://www.dutycalculator.com/new-import-duty-and-tax-calculation/?dtc_country_from=58

  • How often will I get fresh coffee?

    It is completely up to you. You can customize the subscription to receive fresh-roasted coffee every fourth, third, second, or every week.

    You can change the frequency at any time or put the subscription on hold if you go on holiday, etc.

  • How fast will I receive my coffee?

    We always ship the coffee express within one week after roasting. Depending on your home country, you will normally receive the coffee within 1 to 7 days at its peak.

    Please find the estimated shipping time below:

    Europe: 2–3 days + average customs clearance time: 0 days
    USA: 2–3 days + average customs clearance time: 0–3 days
    Rest of the world: 3–5 days + average customs clearance time: 0–7 days

    In most cases, the packages are not delayed by customs clearance. But we can’t guarantee that this won’t occasionally happen. If you experience long delays due to this, please let us know, and we will try to help you the best we can and share your problems with other customers.

  • How do I cancel my subscription?

    You can cancel your subscription at any time by logging into Your Account and choosing “Cancel Subscription.”

    You can also choose to pause your subscription for a specified time if you go on holiday, etc. This is also done in Your Account.

    You can always contact us if you experience any problems, and we will be happy to assist.

  • Will I get a new kind of coffee in every delivery?

    Yes and no.

    In every delivery we send you some of the world’s best fresh-roasted coffee based on the preferences set up in your subscription, what coffee is in season, and what we have freshly roasted.

    Therefore, you will get different coffee from delivery to delivery. But you will often get the same coffee in a later delivery. For a normal subscription, we change between 5–10 different coffees over a year.

  • Can I get the same coffee in every delivery?

    No, sorry.

    In every delivery we send you some of the world’s best fresh-roasted coffee based on the preferences set up in your subscription, what coffee is in season, and what we have freshly roasted.

    Therefore, you will receive different coffee from delivery to delivery. But you will often get the same coffee in a later delivery. For a normal subscription, we change between 5–10 different coffees over a year.

  • Will the box fit through the letterbox?

    Yes, in most cases it will. We ship the coffee in envelopes that will fit through standard-sized letterboxes. Please see the sizes below (W x L x H):

    8oz : 6x8x1.5 inches (15x20x3.5cm)
    1lb : 8x10x1.5 inches (15x20x3.5cm)
    2lb : 10x12x1.8 inches (15x20x3.5cm)
    3lb : 12x14x2 inches (15x20x3.5cm)
    4lb : 14x16x2.2 inches (15x20x3.5cm)

    Please let us know if you experience any problems, and we will see what we can do to help.

  • Can I order some extra coffee for my next delivery?

    Absolutely. You can adjust your subscription in Your Account at any time. Just turn up the volume for the next delivery and turn it down again if you want smaller deliveries.

    You can also place a single order for a specific coffee in our shop, and we will send it to you separately. You will find the different coffees under Our Coffees.

  • I really liked the coffee I received – can I have the same coffee again?

    Maybe.

    In every delivery we send you some of the world’s best fresh-roasted coffee based on the preferences set up in your subscription, what coffee is in season, and what we have freshly roasted.

    Therefore, you will receive different coffee from delivery to delivery. But you will often get the same coffee in a later delivery. For a normal subscription, we change between 5–10 different coffees over a year.

    But please send us an email, and we will see what we can do.

  • How long does the coffee last?

    Estimate approx. 8 grams for a small cup of coffee. For a daily coffee drinker, we recommend 1 lb per month.

  • I haven’t used all my coffee from the last delivery, what should I do?

    You can adjust your subscription in Your Account at any time. You can pause the subscription, or turn down the volume for the next delivery (and turn it up again when you want larger deliveries).

    Or you can gift the extra bag of coffee and make a fellow coffee lover happy.

  • Where does the coffee come from?

    We source the absolute finest coffee beans from the best and most dedicated farmers across the world.

    Each coffee has its own characteristic, unique taste, and story to tell, and we are proud to share some of the world’s most amazing coffees with you.

    You can see our current offers under Our Coffees.

  • How do you select the coffee?

    We select and send you only the best of the best coffee from the most dedicated farmers across the world.

    Our top beans are purchased through the Cup of Excellence program, which is the premier coffee competition and auction worldwide, known as the “Oscars” of the coffee world.

  • Do you have Fairtrade coffees?

    The “50-50” label is ROAST’s signature branded coffee that guarantees the farmers 50% of the retail price.

    The “50-50” label raises the bar for sustainability, guaranteeing the farmers 50% of the retail price (after tax). That is 10 times the fair trade market price. We believe in treating our partners fairly and ethically to produce a better product for everyone.

    Find your 50-50 coffees here at ROAST.com or read more about the 50-50 program at www.50-50.org.

  • Do you have any organic coffees?

    We love organics and often have certified organic coffee.

    But it is also important to stress that it is a complex world and organic coffee and certified organic coffee are not always the same.

    Many small, family-owned coffee farms are organic by necessity. They can’t afford chemical pesticides and fertilizers anyway. But they also cannot afford to pay for inspections to achieve certification, and, therefore, they can’t earn the higher price for their beans.

    Thus, we support and hope to encourage farmers to do more eco-friendly farming, including getting certified over time.

  • Do you have any decaf coffees?

    Sorry, we don’t have decaf coffees at the moment. But we might offer them in the future.

  • What brew method is best?

    It depends solely on your preferences.

    All our coffees can be brewed with any brewing method. In fact, you might enjoy experimenting by drinking and experiencing the differences in the same coffee with different brewing methods – from espresso to pour over.

  • I don’t have a grinder; can you send me ground coffee?

    The best taste and aroma come from grinding whole coffee beans just before making your coffee. But if you don’t have a grinder, we are happy to do it for you.

    When setting up the subscription, you can select to receive ground coffee as well as choose your favorite brewing method, and we will make sure to grind it the right way for you.

  • How should I store the coffee?

    You will want to protect your coffee against air movement, limit the temperature fluctuations, and avoid exposure to light.

    The bags in which you receive the coffee protect it from light and have a one-way valve that allows fresh coffee to off-gas its initial CO2 without letting air in. Therefore, keep the coffee in the bag until just before use.

    Don’t store the coffee in the fridge. A little coolness is a good thing, but the fridge humidity is not. Normal room temperature is cool enough.

    Only consider freezing your coffee if you plan on saving it for many months.

  • I haven’t received my coffee

    Please contact us if you haven’t received your coffee within the estimated shipping and customs clearance time (see above), and we will compensate you for the coffee.

  • I didn’t like the coffee I received

    Please contact us and we will compensate you for the coffee and help you change your subscription to your taste preference or cancel your subscription without any costs.